Frequently asked questions
What is the return policy?
We have a 30-Day Return Policy. Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right. Every item has a lifetime warranty, which means that if your jewelry falls apart or tarnishes, we will replace it for free or give you your money back.
To start a return or if you have any questions or concerns, please email us at shopprljewels@gmail.com.
When will I get my order?
We are a small business but we will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
We work with a wholesaler located in the USA. However, our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Since we are brand new, we want to give our first customers Free Shipping. The whole first collection will be Free Shipping! We will let you know if anything changes.
Where do we ship to?
We currently only ship within the United States. International shipping is coming soon!